When SMS or Emails are sent from FastTrack, the date, time, and message details are recorded in the Communication History, where they can be searched on.

Both automated communications, such as Timesheet Notifications, and manual communications, such as Payslips & Invoices, are recorded.

Step-by-step guide

To search the Communication History:

From Dashboard, go to Maintenance > Global > Comms History
In the Area dropdown, select which area of the application the Communication was sent from
In the Medium Type dropdown, select whether an SMS or Email was sent
Change the Send Date From/To fields to the period you want to search
In the Status dropdown, select whether you want to search for failed or successful communications – this will be set to Fail by default
- If a message was able to be sent, the reason why will display in the Error message column
If you only want to see communications sent by a particular user, enter the details in From User ID – depending on the area, this may be the username, User ID, or email address
Click Search Sent Notifications - Search results can be exported but message details aren’t exported
Double click on an item to view the message details – The message will be displayed in HTML format

Tip

Click on a column header to change the sort order

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