Unlocking a User Account

Owned by Cassie Turner
Last updated: 15 August 2022 by Heather Sowter (Deactivated)

Required when a user has attempted to login and exceed the number of attempts allowed. In this instance, the Administrator will need to unlock the account.

Product: Version 12

Step-by-step guide

  1. Log into FastTrack360
  2. Navigate to Maintenance > Security > User
  3.  
  4. Search for relevant User > open User record
  5. Click Edit
  7. Under Login Details section, untick the Login Blocked tick box
  8. Click Save Changes