FastTrack360 Version 12 Online Help
Enhanced Email Security with DMARC and DKIM
- Fiona Sims
Description
Emails dispatched from FastTrack360 are subject to vetting by the recipient’s service and as such may be treated as suspicious and flagged as ‘Junk’ mail. This can be frustrating for recipients and risky where important communications may be missed. To mitigate this risk changes have been made in FastTrack360 to identify, store and manage client domains so that when emails are dispatched, they are treated as ‘bona fide’ and reach the indented recipient’s mail box.
To achieve this we have implemented DMARC (Domain-based Message Authentication, Reporting and Conformance) and DKIM (DomainKeys Identified Mail) along side the existing SPF functionality. The benefits of these features include:
Improved Email Security: Prevent spoofing, phishing, and spam.
Email Reliability: DMARC guarantees that only authorised IPs can send emails from your domain, ensuring the legitimacy of your emails.
Enhanced Deliverability: Ensure emails reach the inbox rather than being flagged as spam.
Compliance with Industry Standards: Major email providers like Google, Microsoft, and Yahoo increasingly require DMARC compliance to reduce the volume of spam and malicious emails. This makes it essential for companies to adopt DMARC to ensure their emails are accepted by these providers.
To enable these features a new Global Maintenance Setting item has been created:
To access the ‘Email Domain’ settings, your FastTrack Administrator will need to have a new Security Permission item added in Maintenance > Role Data Group.
Setup DMARC and DKIM Email Security.
The following steps are required to take advantage of these new methods. Your FastTrack Administrator and Network Administrator will need to liaise to finalise the setup.
Step | Action | Example |
|---|---|---|
1 | Assign the Security Permission ‘Email Domain’ to your FastTrack System Administrator. |
|
2 | Open the Email Domain setting item in Global Maintenance. The Email Domain settings page displays | |
3 | Click Edit |  |
4 | In the Domain Identities section, click Add. |  |
5 | Enter in the Domain Identity. Your Network Administrator will be able to advise the domain identity and there may be more than one. This process will need to be run for each domain you wish to add.
|  |
6 | Select Save The pop up closes and the domain displays in the Domain Identities list. Test Email Status is ‘Not Sent’ and the status is ‘Awaiting DNS Settings’ |  |
7 | Click Action next to the Domain Identity in the list and select ‘Download DNS Settings’ A .txt. settings file is downloaded to your browser. |  |
8 | Sent the .txt DNS Settings file to your Network Administrator. The Network Administrator will ensure that the setting are applied and will advise you when this has been actioned. |  |
9 | When the DNS Settings file has been actioned by your Network Administrator, click Action next to the Domain Identity that and select ‘Validate Domain Identity’. The Validate Email Domain pop up displays and the status should show as ‘Verified’, and in the list the ‘Status’ displays ‘Verified’. If the status is not ‘Verified’ please contact your Network Administrator to ensure that the .txt DNS Settings file has been correctly applied. |   |
10 | Once the status is ‘Verified', click Action next to the Domain Identity in the list and select ‘Enable’. The Email Domain Verification pop up displays. |  |
11 | In the Email Domain Verification pop up, click on Send Email. An email dispatches to you (logged in user) with a Verification Code. The Email Domain Verification pop up updates to display the verification code entry items. |  |
12 | Enter in the emailed Verification Code and click Verify Code. The Domain Identities list displays. Where the code is successfully validated, the Email Test Status updates to ‘Successful’ and the ‘Enabled’ setting is ticked. |  |
13 | In the Defaults section from the list select a Default Domain. The Default Domain displays. |  |
14 | Select the Default Email from the list. The Default Email displays. The Default Domain and Default Email are utilised where a sender’s email address is not a validated domain, for example @hotmail.com. Where this is the case the system will not send from the unvalidated domain and will instead use the Default Domain and apply the Default Email address as the sender’s address. |  |
15 | At the top of the page the Email Delivery Method ‘Email Provider’ is defaulted to ‘FT360 Relay’, change this to ‘Domain Email’. Select Save. ‘Domain Email’ displays as the Email Provider. |  |
Once the above process has been run, the FasTrack360 send service will be ‘white listed’. The list Action setting ‘Disable’ is used where a Domain Identity needs to be disabled.
Benefits
Will reduce the risk of emails dispatched from FastTrack360 being flagged as as ‘Junk’ or ‘Spam’ by the recipients email service.
Configuration
As above.
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