Contact Us

FastTrack Address & Contact Details

Melbourne (Head Office)

Level 34

2 Southbank Blvd

Southbank VIC 3006

 Sales

To contact FastTrack sales call +61 3 9225 9600 (switch option #1)

Email Address: sales@fasttrack.com.au 

Customer Service Centre

Our Support team is available to supplement the skills, expertise and knowledge held within your business.

If you require assistance or experience problems while using FastTrack applications, there are a number of things you can do:

• Refer to the online help on this web portal.

• Review your organisation’s internal documentation such as Standard Operating Procedures and / or Induction Guides.

• Consult your internal FastTrack Administrator or System Administrator.

• Ask a senior member of staff, a colleague or someone who has attended a FastTrack training course.

• Review FastTrack training materials provided during training courses.

• Consult an internal log of known or repeated Issues, or a list of Frequently Asked Questions.

If your query or issue cannot be resolved by consulting the above resources and you require assistance from FastTrack, your internal FastTrack Administrator will contact our support team on your behalf. 

To help your internal FastTrack Administrator, and our support team, gather as much information about your issue as possible. It’s important that you are as specific as possible in explaining the issue. It will also be beneficial that you explain the steps you followed when you experienced the issue. Our support consultants will analyse specific diagnostic information, such as error messages, screen shots, and logs to help resolve your problem.

FastTrack administrators needing to contact FastTrack Customer Service should call +61 3 9225 9600 (switch option #2)

Log a request for support: https://accessgroup.my.site.com/Support/s/login/

Accounts

To contact FastTrack Accounts call +61 3 9225 9600 (switch option #3)

Professional Services

Industry Experts

 When partnering with FastTrack, you not only choose a solution which is reliable, proven and stable, you choose the experience and expertise of the people behind the product. Because we operate specifically in the recruitment and staffing industry our team understand the requirements of organisations operating in this sector whilst appreciating and supporting our client’s specific business objectives.

The Professional Services team has a wealth of Recruitment Industry experience and expertise to support new FastTrack360 implementations and upgrades for existing clients. The team consists of Project Managers and a group of Business, Technical and Training Consultants, all experts in their respective fields. We make it a priority to seek recruitment industry participants to join our team.

With a unique blend of technical expertise and recruitment experience, our Business Consultants work closely with your teams to understand your specific business drivers and provide practical, informed recommendations to streamline your business processes, deliver sustained improvements in business performance and enable you to capitalise on growth opportunities.

Proven Implementation Methodology

Our implementation methodology is based on proven project practices and encompasses the experience of working with hundreds of recruitment and staffing organisations. We manage and minimise project risks particularly in key areas such as data migration and configuration, and drive standardisation in process and procedures where practical, whilst supporting brand and service differentiation. The combination of our formal governance structure and experience delivering many FastTrack projects, allows us to claim with confidence that our implementations are managed to time and within budget.

To contact FastTrack Professional Services call +61 3 9225 9600 (switch option #4)

Training

With a focus on User Adoption, FastTrack take a holistic view of educating and supporting your end users as you implement or upgrade to the latest version of FastTrack360. Our training experts can tailor a learning solution to the specific needs of your business, big or small.

We begin with what works best – an analysis of the training required to suit your different end user groups, your processes and your business scenarios – and then recommend an appropriate solution. We incorporate information on the business rules and processes that make up an end users job role into your custom training content, which makes training more meaningful. Your staff need to know where FastTrack fits into the rest of their job!

Services

FastTrack Custom Learning Solutions can provide any of the services listed below based on your budget and requirements:

• Training strategy/needs analysis

• Custom designed learning content

• Assistance with design and development of Standard Operating Procedures (SOPs)

• Development & delivery of customised classroom training

• FastTrack Academy training sessions.

Benefits

You get an optimal training solution and heightened return on your FastTrack investment through quicker and deeper User Adoption. Our Learning experts:

• Analyse your FastTrack Learning needs

• Engage with your subject matter experts, stakeholders and end users

• Design content utilising your look and feel, your business processes and your FastTrack environment

• Develop content for scenario-based, role specific training and support materials

• Deploy to end users via webinar and/or in the classroom (based on your requirements)

• Transition your training solution and documentation to your staff to manage your ongoing learning.

To enquire about training send an email to: sales@fasttrack.com.au 

Reception

To contact FastTrack Reception call +61 3 9225 9600 (switch option #5)