/
Unblock downloaded Files

Unblock downloaded Files

Problem

Some newer operating systems have improved their security protection and customers, who are using older v9 systems, may be affected when they download a version upgrade or update from FastTrack's Client Portal. When a file is downloaded from the Internet it may be blocked to help protect your computer. 

Solution

Once the package has been downloaded from the Client Portal follow the below steps to Unblock.

  1. Right click downloaded file, then Properties
  2. Tick Unblock then OK 



  3. Continue to Unzip the package as normal






Related content

How to choose the file type when downloading from FastTrack360
How to choose the file type when downloading from FastTrack360
More like this
Contact Us
More like this
Clearing your Browser Cache
Clearing your Browser Cache
More like this
Unable to access Portal due to Unsupported Browser
Unable to access Portal due to Unsupported Browser
More like this
FastTrack 360 Supported Browsers
FastTrack 360 Supported Browsers
More like this
View a Report
More like this