Before installing Outlook Extensions 2.3 you need to:

• Check you are on FastTrack 11.36.3.01629, 11.37.0.00 or greater
• Uninstall any previous versions of Outlook Extensions

Below are details on how to: 

Check if Outlook Extensions is Installed

Even if the Add-ins menu isn’t showing in Outlook, it’s still possible Outlook Extensions is installed on the computer.

1.Open Add or Remove Programs

2.Check to see Outlook Extensions is installed 

• Scroll down the list of programs until you find FastTrack Outlook Extensions - if it's not listed go to Install Outlook Extensions 2.3
• Click on FastTrack Outlook Extensions and check the version number:
  • 1.00.0000 is an older version that needs to be uninstalled – go to Uninstall Outlook Extensions
  • 2.03.0000 Outlook Extensions 2.3 is already installed. Close Add or Remove Programs and complete the Add-in Setup in Outlook

Uninstall Outlook Extensions

• Close Outlook
• In Add or Remove Programs, click Uninstall – accept any confirmation messages to uninstall
• Click Yes to “Do you want to allow this app to make changes to your device”
• Once the uninstall has completed close Add or Remove Programs

Install Outlook Extensions 2.3

The only difference will be the Settings as you would need to add these if Outlook Extensions wasn't used before.

1.Close Outlook if it's not already

2.Download the Outlook Extensions 2.3 installation file

3.Install the file

• On your computer, go to the folder the Installation file was downloaded to - this will generally be the Downloads folder
• Double click on the FastTrack Outlook Add-ins file – an InstallShield Wizard will appear
  • Click Next
  • Click Install
  • Click Yes to “Do you want to allow this app to make changes to your device”
  • Click Finish

4.Add-In Setup

• Open Outlook
• Click Add-ins menu – if Add-ins menu doesn’t show refer to Load behaviour of Outlook Extensions

• Click Settings - if Release: 2.3.0.0 doesn’t show in bottom left, close Outlook and Uninstall Outlook Extensions

• Enter/Check details in the following tabs - further details below
  • General Settings
  • Task and Error logging
  • Comms Integration
  • Proxy Settings tab
• Once all details have been checked, click Submit – if General Settings details are valid a ‘Settings saved successfully’ message will appear. If a different message appears go to Common Submit Errors

General Settings

If Outlook Extensions was previously setup, these details will already be populated. We recommend you check the details are correct. If there are no details, enter your FastTrack360:

• URL - to ensure the correct URL is entered we recommend you copy the URL from your FastTrack360 login page
• Login details - if you change your FastTrack360 password, you will need to update the Password here

Task and Error Logging

This tab shows:

• Task and Reminders - the Sync interval for Tasks set in FastTrack Maintenance > General Items
• Logging - Enable error logging and open the error log.  Error logging will be disabled by default, it only needs to be enabled if errors occur.

None of these need to be checked on installation.

Comms Integration

If you don't want emails to be automatically synced to FastTrack360, ensure Enable Sync is unticked.

If Enable Sync is already ticked either:

• Check the selected folders are correct - if you have multiple folders click + to see all folders
• if you no longer want emails to be automatically synced, untick Enable Sync

  Proxy Settings

If a Proxy is not used, ensure Enable Proxy is unticked.

If a Proxy is used, tick Enable Proxy and enter the Proxy Credentials.  Your IT Team will need to provide these details.

Common Submit Errors

Below are details of common errors that occur when clicking Submit and how to fix them.

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