FastTrack360 Version 12 Online Help
How to Create a Questionnaire Email Template
- Fiona Sims
To create an email template for email messages that will be sent to candidates who have successfully submitted an application, follow the procedure below.
1. | Open Maintenance > Questionnaire Section > Email Template. The settings page displays. | Â |
2. | Click Add. The Add Email Template pop up displays. |  |
4. | Click the Message Type field and select Auto Response Job Application or Auto Response Applicant Discarded as required for the type of message that is to be sent. | Â |
5. | If Auto Response - Applicant Discarded is selected, in the Delay Frequency Type field, select the required delay frequency type ( | Â |
6. | If the template is to be linked to a country other than the default, click the Country field and select the name of the country to which the template is to apply. | Â |
7. | If the template is to be linked to a specific agency brand, click the Brand field and select the name of the relevant brand to which the template is to apply. Otherwise, leave the Brand field blank. | Â |
8. | If the template is to be linked to a specific agency office, click the Office field and select the name of the relevant office to which the template is to apply. Otherwise, leave the Office field blank. | Â |
9. | In the Name field, type a unique, descriptive name for the template. | Â |
10. | If the template is to be disabled by default, click the Active field so that the tick is cleared. Otherwise, skip this step. | Â |
11. | In the From Email field, type the email address from which emails using this template will be sent. | Â |
12. | In the Subject field, type the text that will appear in the subject line of emails based on this template. | Â |
13. | In the Message field, type the message text will appear within the body of emails based on this template. Note that you can add merge tags to the text (for more information, see Inserting Merge Tags below). |  |
14. | Click Save. A confirmation message opens, indicating the template has been saved successfully. |
Inserting Merge Tags
You can insert merge tags into the message text of an email template by clicking on the relevant merge tag in the Merge Tags field and clicking the merge tab button. The merge tag will be inserted into the Message field at the position of the text cursor. You can move the merge tag if necessary by copying and pasting the merge tag or using any other standard Windows text editing operations to shift the position of the tag.
Ensure that you move/copy the entire tag including the parenthesis surrounding the tag name as the parenthesis designate the start and end of the merge tag.
You can delete any merge tag that has been inserted into the message by selecting the entire tag and clicking DELETE. The merge tags available for inclusion in a submitted and rejected email message template are listed and described below.
Merge Tag | Description |
FirstName | Outputs the first name of the candidate who applied for an advertised position. |
JobOrderNumber | Outputs the job order number of the advertised position. |
JobPosition | Outputs the job position name of the advertised position. |
Surname | Outputs the surname of the candidate who applied for an advertised position. |
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