FastTrack360 Version 12 Online Help

Troubleshooting Contractor Payment Terms

Below is guidance to assist you with questions you may have when operating Contractor Payment Terms

Issue

How to Resolve

Issue

How to Resolve

I cannot locate the Pay/Bill Terms Maintenance.

  • This can be found in Maintenance > Global section.

  • Check the permission Pay/Bill Payment Terms in the Maintenance section of Role-Data Groups for the role linked to the user.

I cannot edit the payment term due date in Time Interpreter

  • Check the permission Update Contractor Payment Date in the Interpreter Results section of the Role-Data Groups for the role linked to the user.

  • If the timesheet is already processed in a pay batch, the payment term due date cannot be changed.

A timesheet that has payment terms is not appearing in the pay batch.

  • Ensure that the Include Prior periods Timesheets in current Period is checked on in the Pay Group configuration.

  • For countries other than United Kingdom, check the contractor payment due date is less than the current period end date. For United Kingdom, check that the contractor payment due date is less than the normal pay date of the current period.

I cannot preview the proforma remittance advice in Time Interpretation.

  • Has the contractor been set to have proforma invoices? See Issuing Proforma Remittance Advice.

  • Have you set the timesheet status to Reviewed? The proforma remittance will only be generated on timesheets with the status of Reviewed.

  • The proforma remittance service cycles every 5 minutes. Please check after 5 minutes and refresh the page.

Classification-Public