IRD Error Messages

-1

An unknown error has occurred 

There is an outage of the IRD’s gateway service and/or MyIR.

Check the IRD website, the FastTrack 360 status page or check for notification from your IRD account manager to see if there is an outage of IRD services.

If there is an outage, wait until the outage is resolved and attempt to resubmit. Note that if the failed submission is a Payday return, any employment information submissions that were also triggered on submission of the return to automatically create, update or termination employment relationship information will be automatically resent on successful re-submission of the Payday return.

If there is no advertised outage of IRD services, contact the IRD and attempt to resubmit when the IRD have confirmed that their systems are operational.

1

Authentication failure

The login authentication process for the corresponding pay company has not been carried out successfully.

Perform the login authentication process for the relevant pay company or companies and resubmit the Payday return or manually resubmit the individual payee submissions that have failed.

4

Unauthorised delegation

• The URI (web link) of your FastTrack360 environment has not been registered with the IRD.

• The myIR login that was used when setting up reporting authentication for the corresponding pay company may no longer be linked to/have permission to lodge Payday Filing submissions on behalf of the business or the myIR login credentials used for the authentication may have changed but the change has not been registered properly.

Contact FastTrack and request to have your system URI registered with the IRD.

Once you receive confirmation that this has been done, perform the login authentication process for the relevant pay company or companies and resubmit the Payday return or manually resubmit the individual payee submissions that have failed.

If your FastTrack360 environment has been registered, FastTrack may need to reset the authentication status of the pay company to Failed and you will need to perform the login authentication process for the relevant pay company to reset the authentication credentials.

6

Authentication expired

FastTrack360 was unable to automatically renew the login session to the IRD and therefore the login session expired.

Perform the login authentication process for the relevant pay company or companies and resubmit Payday return or manually resubmit the individual payee submissions that have failed.

21

XML request failed validation

There could be invalid characters in some fields on the Payee record that are causing errors when written to the report that is submitted to the IRD.

Check the Email 1 field on the Payee record for any of the following invalid characters and remove those offending characters:

• any space characters (e.g. J Citizen@EmailAddress.co.nz)

• leading or trailing @ characters (e.g. @JCitizen@EmailAddress.co.nz@)

• leading or trailing period characters (e.g. .JCitizen@EmailAddress.co.nz.)

• period characters that directly follow another period character (e.g. JCitizen@EmailAddress..co.nz)

Also check the Email 1, First Name, Middle Name, Surname and the mailing address fields on the Payee record for any of the following invalid characters and remove those offending characters:

• “ ( ) , : ; < > [ ] \

• ! # $ % & ' * + – / = ? ^ _ ` { | (where any of these characters are the leading or trailing characters or they appear consecutively one after another).

Once you have updated and saved the Payee record, resubmit the failed submission. If the problem persists, contact FastTrack for support.

101

The provided information did not match with any employment relationship 

FastTrack360 sent an automatic Update employment information submission to the IRD to update a payee’s details but the IRD could not match the payee’s details to an existing employment information record at their end.

This can happen if the payee’s details have changes since the employment information was initially reported to the IRD and any of the following conditions apply:

• the employment relationship was already created prior to the commencement of Payday Filing on 1 April 2019

• the employment relationship was created on or after 1 April 2019 but was created by a means other than Payday Filing or from another system prior to migrating to FastTrack360

• the employment relationship has been ceased automatically by the IRD due to inactivity (i.e. no gross earnings have been reported in a Payday Return) for 12 months or more and a termination had not been reported through Payday Filing - this condition applies from 1 July 2021 onward.

From 1 July 2021 this error could also occur if you have attempted to report a termination through Payday Filing but the IRD have already ceased the employment relationship automatically due to inactivity for 12 months or more.

Where the employment relationship has not been ceased automatically by the IRD due to inactivity:

• If the payee has an IRD number, no further action should be required. When the payee’s payment information is reported to the IRD in a Payday Return, the payee information included in the Payday Return will be sufficient to update the employment information at the IRD end such that any subsequent Update submissions triggered by FastTrack360 will correctly match to the relevant, existing employment information record on the IRD end.

• If the payee does not have an IRD number, using MyIR, check that the payee’s name, address and contact details match those that are record in FastTrack360 and update the payee’s details in MyIR if necessary. Once the payee’s details have been updated, resubmit the failed employment information submission from FastTrack360.

Where the employment relationship has been ceased automatically by the IRD due to inactivity, no further action is required because the employment information cannot be updated for the ceased employment relationship. However, note that if the payee is to be paid again a new Payee record must be created so that a new employment relationship can be established.

102

The provided information was not specific enough to match with a single employment relationship

The IRD have advised that an issue with their systems in September 2020 resulted in many duplicate employer/employee relationship records being erroneously created at their end. Because of this, when a payee’s employment details are updated or their employment is terminated, and therefore FastTrack360 triggers an automatic update or termination request to update or terminate the details of the employer/employee relationship with the IRD, the submission may fail.

The IRD have advised that if you receive this error, you can do one of the following:

• contact the IRD and request that they remove the duplicate record

• you can find and remove the duplicate record yourself in MyIR.

It is recommended that you only resort to the latter method if you are confident with using MyIR and that you are certain that you can identify the relevant duplicate record.

Once you have removed the duplicate record, resubmit the failed employment information submission from FastTrack360.

104

Invalid filing period

The filing period end date that was selected when submitting a Payday Return was not the last calendar day of the filing month.

Resubmit the Payday return and when prompted for the filing period end date, make sure you select the last calendar day of the month in which the payment date of the Payday return falls, irrespective of whether you are a once a month or a twice monthly filer.

120

This employee is locked for processing, because there is a request to update this record but it hasn't processed yet

FastTrack360 submitted an Update submission to update the employment details of a payee but the previous Update submission for the same payee was still being processed by the IRD.

Attempt to manually resubmit the failed payee submissions later. If the problem reoccurs after multiple attempts, contact FastTrack for support.

124

The start and/or finish date overlaps with multiple other records

FastTrack360 submitted a Create submission to create the employee/employer relationship for a payee who has already been reported as an employee to the IRD.

This problem will only affect payees who have an employment start date that is prior to 01/04/2019 and are subject to one of the following conditions:

• have not been paid since 01/04/2019 but are then paid on or after 05/02/2020

• have been paid since 01/04/2019 but, for undetermined reasons, the payee's IRD Employment Status did not update in FastTrack360 to indicate that the employee/employer relationship has already been created.

Contact FastTrack for support.

138

Employee must not have an ‘SL’ type tax code, as they have no student loan or they have a student loan repayment exemption.

The affected payee does not have a student loan or has an exemption from repaying their student loan but a student loan tax code has been applied to the payee in FastTrack360.

On the Payee record in FastTrack, add a new validity period and change the payee's tax code to the appropriate, non-student loan tax code. The next time the payee is paid and a Payday return is submitted, FastTrack360 will automatically send the payee's updated tax code to the IRD.

139

Employee must have an ‘SL’ type tax code, as they have a student loan and do not have a student loan repayment exemption

The affected payee has a student loan debt but a non-student loan tax code has been applied to the payee in FastTrack360.

On the Payee record in FastTrack, add a new validity period and change the payee's tax code to the appropriate, student loan tax code. The next time the payee is paid and a Payday return is submitted, FastTrack360 will automatically send the payee's updated tax code to the IRD.

145

Return held for processing

You have attempted to resubmit a Payday Return (i.e. a Return with a submission status of Partially Completed) but the initial Return that you submitted for the same payment date/pay company/filing period combination is still 'locked' for processing within the IRD system.

This problem occurs if there is an issue with the IRDs system that is causing Returns to become 'locked' within their system.

Resubmit the rejected Return only once initial Return that you submitted for the same payment date/pay company/filing period combination is visible in your myIR portal.

 If the initially submitted Return does not appear in your myIR portal in a timely manner, contact the IRD as they may need to manually process the Return to 'unlock' it before you can resubmit the rejected, updated Return.

160

Duplicate payday submission

You have resubmitted a Payday Return within 60 minutes of submitting the original return.

Wait 60 minutes and attempt to resubmit the Payday Return.

161

Payday date not in filing period

The filing period end date that was selected when submitting a Payday Return was not in the same month as the payment date of the Payday Return.

Contact FastTrack for support.

164

Period too far into the future

The filing period for which you have attempted to file a Payday Return is too far into the future and is not yet available for filing.

Contact FastTrack for support.

166

EI temporarily locked for processing

You have attempted to submit a Payday Return while the IRD is performing their overnight processing of submitted returns and therefore the IRD was unable to process the submission.

Wait 30 minutes and attempt to resubmit the Payday Return.

180

Return is time-barred

You have attempted to submit a Payday Return that is reporting an adjustment for a period that is more than four years in the past.

Adjustments for periods more than four years ago cannot be reported through Payday Filing.

If you receive this error you must contact the IRD by phone or secure mail (via myIR) to inform that you need to report an amendment for more than four years ago.

Alternatively, complete an IR344 Employment Information Amendments return form and submit it to the IRD.