Important Information About Payday Filing Known Issues

Below is a summary of the known issues that you should be aware of when using Payday filing:

Issue 1 - Failure to Update or Terminate Employment Relationship

The IRD have advised that an issue with their systems in September 2020 resulted in many duplicate employer/employee relationship records being erroneously created at their end. Because of this, when a payee’s employment details are updated or their employment is terminated, and therefore FastTrack360 triggers an automatic update or termination request to update or terminate the details of the employer/employee relationship with the IRD, the submission may fail and the following error message may be returned by the IRD:

The provided information was not specific enough to match with a single employment relationship (Error Code 102)

The IRD have advised that if you receive this error, you can do one of the following:

• contact the IRD and request that they remove the duplicate record

• you can find and remove the duplicate record yourself in MyIR.

It is recommended that you only resort to the latter method if you are confident with using MyIR and that you are certain that you can identify the relevant duplicate record.

Once you have removed the duplicate record, in FastTrack360 resubmit the failed employment information submission from the Payee Search tab of the Payroll > IR Electronic Report > Payday Payee Reporting screen.

Issue 2 - Payday filing period end date (Return Submission)

IRD will not accept a Return submission from FastTrack360 where the filing period end date isn’t aligned to the end of the month, which is due to an issue with IRD filing period end date validation process within gateway services.

All FastTrack360 customers will be required to submit the pay batches with a filing period end date relating to the end of the month in which the payment dates fall, until such time that the IRD confirm that this has been rectified in their software. The reporting of the pay periods into the relevant month filing period that is 1-15 and 16-31 will still be applied correctly within the myIR portal. Customers should continue to pay tax as per the current processes (i.e. monthly or twice monthly) as this process will remain unaffected.

Example 1

Pay Period End Date: 03/03/2019

Payment Date: 07/03/2019

Manual Period Filing End Date to be applied by FastTrack360 customers: 31/03/2019

Example 2

Period End Date: 17/03/2019

Payment Date: 21/03/2019

Manual Period Filing End Date to be applied by FastTrack360 customers: 31/03/2019

Example 3

Period End Date: 24/02/2019

Payment Date: 01/03/2019

Manual Period Filing End Date to be applied by FastTrack360 customers: 31/03/2019

If FastTrack360 customers send a submission with filing period end date as 15th of the month, the following error will be returned by the IRD: 104 Invalid filing period.

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