In order to access the Communication History, this permission must be selected in the security role assigned to your user.
Step-by-step guide
To add this permission to a security role:
- Go to Maintenance > Security - only a user who has permission to edit Security roles can do this
- Search for the security role to be updated
- Double click on the role to open it
- Click Edit
- Scroll to the Portal heading and select Full Control for Communications History
- Click Save Changes
Refer to Searching the Communication History
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