In order to access the Communication History, this the relevant permission must be selected in the security role assigned to your user.
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- Go to Maintenance > Security - only a user who has permission to edit Security roles can do this
- Search for the security role to be updated
- Double click on the role to open it
- Click Edit
- Scroll to the Portal heading and select Full Control for Communications History
- Click Save Changes
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| Refer For details on how to access and search the Communication History, refer to Searching the Communication History |
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