To create an email template for email messages that will be sent to candidates who have successfully submitted an application, follow the procedure below.

How to Create a Template
1.	Near the top right-hand corner of the Questionnaire Maintenance screen, click . The Maintenance area opens.
2.	In the menu on the left-hand side of the Maintenance area, click Email Templates. The Questionnaire Email Templates screen opens.
3.	Click . The Questionnaire Email Template Maintenance screen opens.
4.	Click the Message Type field and select Auto Response Job Application or Auto Response Applicant Discarded as required for the type of message that is to be sent.
5.	If Auto Response - Applicant Discarded is selected, in the Delay Frequency Type field, select the required delay frequency type ( Hours or Days) and type the number of hours or days of delay in the Delay Frequency field respectively.
6.	If the template is to be linked to a country other than the default, click the Country field and select the name of the country to which the template is to apply.
7.	If the template is to be linked to a specific agency brand, click the Brand field and select the name of the relevant brand to which the template is to apply. Otherwise, leave the Brand field blank.
8.	If the template is to be linked to a specific agency office, click the Office field and select the name of the relevant office to which the template is to apply. Otherwise, leave the Office field blank.
9.	In the Name field, type a unique, descriptive name for the template.
10.	If the template is to be disabled by default, click the Active field so that the tick is cleared. Otherwise, skip this step.
11.	In the From Email field, type the email address from which emails using this template will be sent.
12.	In the Subject field, type the text that will appear in the subject line of emails based on this template.
13.	In the Message field, type the message text will appear within the body of emails based on this template. Note that you can add merge tags to the text (for more information, see Inserting Merge Tags below).
14.	Click . A confirmation message opens, indicating the template has been saved successfully.
15.	Inside the confirmation message, click . The confirmation message and the Questionnaire Email Template Maintenance screen closes.

Inserting Merge Tags

You can insert merge tags into the message text of an email template by clicking on the relevant merge tag in the Merge Tags field and clicking . The merge tag will be inserted into the Message field at the position of the text cursor. You can move the merge tag if necessary by copying and pasting the merge tag or using any other standard Windows text editing operations to shift the position of the tag.
Ensure that you move/copy the entire tag including the parenthesis surrounding the tag name as the parenthesis designate the start and end of the merge tag.
You can delete any merge tag that has been inserted into the message by selecting the entire tag and clicking DELETE. The merge tags available for inclusion in a submitted and rejected email message template are listed and described below.

Merge Tag	Description
FirstName	Outputs the first name of the candidate who applied for an advertised position.
JobOrderNumber	Outputs the job order number of the advertised position.
JobPosition	Outputs the job position name of the advertised position.
Surname	Outputs the surname of the candidate who applied for an advertised position.

How to Create a Template

Inserting Merge Tags