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  1. Go to Maintenance > Security - only a user who has permission to edit Security roles can do this
  2. Search for the security role to be updated
  3. Double click on the role to open it
  4. Click Edit
  5. Scroll to the Portal heading and select Full Control for Communications History


    Warning

    If the security role doesn't already have

    access

    permissions to Questionnaire, Billing, Interpreter Review, Payroll or Rates & Rules

    in order

    to get to the Communication History, you will also need to give them View permissions

    for

    to Systems Maintenance under the Questionnaire heading.


  6. Click Save Changes



Info
For details on how to access and search the Communication History, refer to Searching the Communication History

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