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In this step, an escalation Contact and Notification is selected where timesheet approvals do not occur within a pre-defined amount of time. The pre-defined time is configured in the back office module.
Choose Escalation Contact - A drop down list of Escalation Contact types is displayed for you to select the relevant internal user that will receive notifications where a timesheet requires escalation. You will need to select whether the 'Filled by User' (person who filled the Job), 'Job Creator' (person who created the Job), 'Job Owner', 'Filled by User Manager' (person that the user who has filled the job reports to), 'Created by User Manager' (person that the user who created the job reports to), 'Job Owner Manager' (person that the user who owns the job reports to), or an 'Agency User' receives the escalation notification. Where 'Agency User' is selected from this list, a selection item displays 'Staff ID", for you to enter in the User ID / User Number of the internal user that will receive the escalation notification.
Choose Escalation Notification - A drop down list of escalation notifications is displayed for you to select the notification that will be dispatched to the Escalation Contact.
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