Before installing Outlook Extensions 2.3, any previous versions of Outlook Extensions need to be uninstalled. We recommend you check to see if Outlook Extensions is installed on the computer prior to installing the new version.

Below are details on how to:

Administrator rights are required to uninstall/install Outlook Extensions. If you don’t have Administrator rights to your computer, your IT Team will need to do this for you.

Check if Outlook Extensions is Installed

Even if the Add-ins menu isn’t showing in Outlook, it’s still possible Outlook Extensions is installed on the computer.

1.Open Add or Remove Programs

How to do this will depend on the version of Windows you are using. For most versions you can open it by pressing the Windows key on your keyboard, then start typing Add or Remove Programs. If you are unsure, check with your IT Team.

2.Check to see Outlook Extensions is installed

Scroll down the list of programs until you find FastTrack Outlook Extensions - if it's not listed go to Install Outlook Extensions 2.3
Click on FastTrack Outlook Extensions and check the version number:
- 1.00.0000 is an older version that needs to be uninstalled – go to Uninstall Outlook Extensions
- 2.03.0000 Outlook Extensions 2.3 is already installed. Close Add or Remove Programs and complete the Add-in Setup in Outlook

FastTrack Service Desk > Installing Outlook Extensions 2.3 > Old Version #.png

Uninstall Outlook Extensions

Close Outlook
In Add or Remove Programs, click Uninstall – accept any confirmation messages to uninstall
Click Yes to “Do you want to allow this app to make changes to your device”
Once the uninstall has completed close Add or Remove Programs

We recommend Outlook Extensions 2.3 is installed before opening Outlook again otherwise a "Installing Office Customization" error may appear. If the error does appear click Close.

Install Outlook Extensions 2.3

The only difference will be the Settings as you would need to add these if Outlook Extensions wasn't used before.

1.Close Outlook if it's not already

2.Download the Outlook Extensions 2.3 installation file - need to update once confirmed how we are distributing it

3.Install the file

On your computer, go to the folder the Installation file was downloaded to - this will generally be the Downloads folder
Double click on the FastTrack Outlook Add-ins file – an InstallShield Wizard will appear
- Click Next
- Click Install
- Click Yes to “Do you want to allow this app to make changes to your device”
- Click Finish

4.Add-In Setup

Open Outlook
Click Add-ins menu – if Add-ins menu doesn’t show refer to Load behaviour of Outlook Extensions

FastTrack Service Desk > Installing Outlook Extensions 2.3 > Addin Menu.png

Click Settings - if Release: 2.3.0.0 doesn’t show in bottom left, close Outlook and Uninstall Outlook Extensions

Enter/Check details in the following tabs - further details below
Once all details have been checked, click Submit – if General Settings details are valid a ‘Settings saved successfully’ message will appear. If a different message appears go to Common Submit Errors

General Settings

If Outlook Extensions was previously setup, these details will already be populated. We recommend you check the details are correct. If there are no details, enter your FastTrack360:

URL - to ensure the correct URL is entered we recommend you copy the URL from your FastTrack360 login page
Login details - if you change your FastTrack360 password, you will need to update the Password here

Task and Error Logging

This tab shows:

Task and Reminders - the Sync interval for Tasks set in FastTrack Maintenance > General Items
Logging - Enable error logging and open the error log. Error logging will be disabled by default, it only needs to be enabled if errors occur.

None of these need to be checked on installation.

Comms Integration

This tab will only appear if Outlook Extensions has previously been setup and you have the relevant permission in FastTrack360 to sync emails. Once you’ve successfully submitted the Add-in Settings and you've confirmed you have the relevant permission click on Settings to see this tab. If it's not displaying, get your FastTrack Administrator to check your permissions in FastTrack360.

If you don't want emails to be automatically synced to FastTrack360, ensure Enable Sync is unticked.

If Enable Sync is already ticked either:

Check the selected folders are correct - if you have multiple folders click + to see all folders
if you no longer want emails to be automatically synced, untick Enable Sync

Proxy Settings

Only required if a Proxy is used for Internet access. Check with your IT Team if you are unsure whether a Proxy is used.

If a Proxy is not used, ensure Enable Proxy is unticked.

If a Proxy is used, tick Enable Proxy and enter the Proxy Credentials. Your IT Team will need to provide these details.

Common Submit Errors

Below are details of common errors that occur when clicking Submit and how to fix them.

Error Message	Why it occurs	How to fix
Username and/or Password is not valid	The Username or Password entered in General Settings does not match details in FastTrack360, ie an old password has been entered.	Enter the same Username and Password used to log into FastTrack360
Must be a valid URL	The URL entered in General Settings is not a valid FastTrack360 URL, ie there is a spelling mistake.	Go to your FastTrack360 login page, copy the URL and paste it in the FastTrack URL field