Problem
If a Finance Integration batch is exported but there are missing accounts in the system the batch will sit as a queued job in Dashboard and users will be unable to View, Download or Delete batch within the Batch Maintenance screen.
Solution
Go to Reports > Search for 'Missing Accounts' report
Click Action > View
- A list of missing accounts will appear these may relate to Bill codes, Pay codes, Bill Oncosts, Leave etc and may be either PL, BS codes missing
- Use the Table below to find and update the missing account
| Missing Account | Where to find |
|---|---|
| Pay Code | Portal > Rates and Rules > Maintenance > Pay Code |
| Bill Code | Portal > Rates and Rules > Maintenance > Bill Code |
| Deductions | Portal > Payroll > Maintenance > Deduction Header |
Employee Benefit | Portal > Payroll > Maintenance > Employee Benefit > Benefit Type Rate Rules |
| Billing Company | Portal > Billing > Maintenance > Billing Company > Select Bill Company > Additional Details |
| Pay Company | Portal > Payroll > Maintenance > Pay Company > Select Pay Company > Financials |
| Payroll Tax | Portal > Payroll > Maintenance > Payroll Tax > Rate & State |
| Super | Portal > Payroll > Maintenance > Superannuation > Funds |
| WorkCover | Portal > Payroll > Maintenance > WorkCover > WorkCover Code and Rate |
Once the Missing accounts are update the batch should be able to be exported again
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