Once you have submitted a pay batch through STP you will need to wait for a response from the ATO to determine whether your submission has been successful and therefore whether you have met your reporting obligations.
The time it may take to receive a response from the ATO will depend on many factors such as the number of individual payee records that are included in your submission and the load on ATO systems at the time of day when you submit.
The ATO stipulate a maximum response time of 72 hours. However, in most cases a response should be received within a few hours at most and may even be received within minutes of submitting. |
How to Check the STP Submission Status of a Pay Batch | |
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1 | Go to Agency Portal > Payroll Australia > ATO Electronic Report > STP Pay Batch Submission. The Single Touch Payroll Pay Batch Submission screen opens. |
2 | In the Batch No. field in the search header at the top of the screen, key in the pay batch number if you know it. |
3 | In the Submission Status field in the search header at the top of the screen, tick all options except the Not Submitted option. |
4 | Key in or select any other information in the search header at the top of the screen about the pay batch to narrow down the number of results that will be returned if necessary. For more information about the search criteria available on the screen, see STP Pay Batch Submission Screen. |
5 | Click Search STP Submissions .  Pay batches meeting the search criteria you have specified are listed in the search results list at the bottom of the screen. |
6 | In the search results list, find the relevant pay batch and check the status that is displayed for that pay batch in the Submission Status column. |
If at step 6 the submission status of the pay batch is still Queued, the submissions for the pay batch are yet to be sent out of the system. If the submission status is Submitted, the submissions have been sent to the ATO but a response has not been received yet. In either case, you will need to check the submission status of the batch again later.
If the submission status is Completed, this indicates that the submission was successful and no more action is required to meet your reporting obligations.
If the submission status is Completed with Exceptions, this indicates that the submission was partially successful. If this is the case, you have met your reporting obligations but there were issues with the data submitted for one or more payees and therefore the ATO was not able to process the data that was submitted for those payees. It is recommended that you fix the relevant data on the affected Payee records and resubmit the pay batch.
If the submission status is Rejected, this indicates that there are problems with the pay company data of one of the pay companies that are linked to the pay batch and/or there were problems with the data supplied for all payees who belong to a pay company that is linked to the pay batch. If this is the case, you have not met your reporting obligations and you must fix the pay company data and/or payee data that is preventing the ATO from processing the data and you must resubmit the pay batch.
If the payees who were paid in the pay batch belonged to multiple pay companies, it is possible that the individual submissions for some of those pay companies were successful (status of Completed) or partially successful (status of Completed with Exceptions). In such circumstances, you have met your reporting obligations for the individual pay companies for which the submission was successful or partially successful. However, you will have not met your reporting obligations for any individual pay company submission that returned a status of Rejected and hence the overall status of the pay batch will remain as Rejected until you fix the errors for that pay company and resubmit the pay batch. You can check the status of the individual pay company submissions that are linked to the pay batch by double-clicking on the pay batch in the search results list on the STP Pay Batch Submission Screen. This will open the STP Submission Audit screen. |
If the submission status is Technical Error, a system error might have prevented the submission being created and sent or an outage of the ATO services has prevented the submission from being processed. For more information about what you should do if a submission is rejected or results in a technical error, see Troubleshooting.