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Problem

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Problem

When editing a Candidate or Client record in FastTrack,  This is likely due to Chrome auto settings and to confirm this is the case, user needs to go to Portal User section of record. If logged in Agency User's login details have populated fields in Portal User section, then Chrome auto settings need to be changed

Solution

Follow below steps to change Chrome browser settings. 

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, the Portal User fields are automatically populated with the logged in user's FastTrack360 login details. The desired changes to the Candidate or Client record will not save because the Save Changes button is greyed out. Below are the steps required to remove the logged in user's FastTrack360 login details in Chrome so that changes to the Candidate or Client record can be made.

Solution

1. Open Chrome > click Customise and Control Google Chrome (3 dots button and select Settings option
2. In Autofill section, click on Passwords
3. In Saved Passwords section, if your FastTrack Login details display, click on the More Actions tab with 3 dots, next to 'eye' icon.
4. Click Remove to delete saved password
5. Log out of Chrome browser fully, then log back into FastTrack360. At the Login screen, user details should  no longer auto populate.) > Select Settings
6. Under Autofill, click on Passwords
7. Under Saved Passwords, find your FastTrack360 login > click More Actions (3 dots) > Remove
8. Close Chrome
9. Next time you log into FastTrack360, if you are asked to save your password, click Never

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