Problem
Payee Pay Group has changed Pay Group in their the Payee record and no timesheet has shown up in the pay batch to process.
the end date of the new group doesn't match the Timesheet week ending day, resulting in no timesheet appearing in the current pay batch process.
For details on the issue, please refer to our Online help page, Important Information About Switching Pay Groups.
Solution
- Add a new Normal pay batch and leave the 'Only Include Payees with Timesheets' unticked
- Select the relevant pay group with the pay period start date of the following pay week
- When the batch is created, click on the Taxable Wage column header twice so the Payee is at the top of the list
- You can then select all other Payee's Payees and delete them from the batch
- Continue to process pay batch as normal
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