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- Go to Maintenance > Security - only a user who has permission to edit Security roles can do this
- Search for the security role to be updated
- Double click on the role to open it
- Click Edit
- Scroll to the Portal heading and select Full Control for Communications History
- If the security role doesn't already have access to Questionnaire, Payroll, Billing Billing, Interpreter Review, Payroll or Rates & Rules in order to be able get to access the Communication History, you will also need to give them View permissions for Systems Maintenance under Questionnaire heading.
- Click Save Changes
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