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Below are the steps required to check if the notification was sent from FastTrack360 at the correct time and how to ensure future emails aren't delayed.
Solution
Part 1 Check
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Notification Settings
- Go to Maintenance > Time & Attendance Notifications
- Search for the relevant notification – if you are unsure, check the notification selected in the Timesheet Workflow of the relevant job
- Check the Type, Notification Trigger, Grouping and Delivery Frequency settings to determine when the notification should have sent from FastTrack360 - refer to Creating Notifications for further details
Examples of when notifications should send
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| Note |
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Grouping intervals are based on a 24 hour period so a 3 hour interval will send notifications at 03:00, 06:00, 09:00, 12:00, 15:00, 18:00, 21:00, 24:00. The Communication Service runs every 5 minutes. Once a notification is ready to send, it will be sent the next time the service is run. |
Refer to Creating Notifications for further details.
Part 2 Check Communication History
- Go to the Communication History – refer to Searching the Communication History
- In the Search criteria:
- Select the relevant Area - for grouped notifications, the Area with be Grouped Notifications otherwise it will be Timesheet Application
- Select Success as the Status
- Select the Sent Date From/To To – enter the date the notification was due to be sent
- Click Search Sent Notifications
- Review the search results to find the recipient email address and confirm the notification was sent from FastTrack360 at the correct time – click on the To Address heading to change the sort order
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If the notification was sent from FastTrack360 at the correct time, the email provider may have delayed will delay the delivery of the email to the recipient if your Sender Policy Framework (SPF) record hasn’t been updated with FastTrack’s details.
Please contact your IT Team to confirm your SPF record has been updated with FastTrack’s details as per our Sender Policy Framework (SPF) Record Update.
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