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Step

Description

1

Against the batch row where there have been errors, click on the Status button.

This will open a pop up window.

2

The errors will be displayed. These can be exported so that you have a list.

Where the errors have occurred, these should be resolved in the payee record.

3

Once the error has been resolved, return back to the Pension Management screen and locate the errored batch.

4

Click the checkbox next to the batch. The Re-Submit button will be enabled.

Click the button.

The submission process will commence again.

5

If the errors have been resolved, the batch status will return as Completed.

If there are errors outstanding, repeat steps 1 to 4.

Benefits

A simple process to manage errors returned from the pension provider.

Configuration

None.