FastTrack360 Version 12 Online Help

Managing API Submission Errors

Description

The pension provider will accept the successful rows and if there are any errors, the pension provider will return the errors with a batch status of Completed with Exceptions. The exceptions need to be rectified.

Step

Description

 

Step

Description

 

1

Against the batch row where there have been errors, click on the Status button.

This will open a pop up window.

 

2

The errors will be displayed. These can be exported so that you have a list.

Where the errors have occurred, these should be resolved in the payee record.

 

3

Once the error has been resolved, return back to the Pension Management screen and locate the errored batch.

 

4

Click the checkbox next to the batch. The Re-Submit button will be enabled.

Click the button.

The submission process will commence again.

 

5

If the errors have been resolved, the batch status will return as Completed.

If there are errors outstanding, repeat steps 1 to 4.

 

Benefits

A simple process to manage errors returned from the pension provider.

Configuration

None.

Classification-Public