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| Error Message | Why it occurs | How to fix |
|---|---|---|
| Username and/or Password is not valid | The Username or Password entered in General Settings does not match details in FastTrack360, ie an old password has been entered. | Enter the same Username and Password used to log into FastTrack360 |
| Must be a valid URL | The URL entered in General Settings is not a valid FastTrack360 URL, ie there is a spelling mistake. | Go to your FastTrack360 login page, copy the URL and paste it in the FastTrack URL field |
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