Service Monitoring

FastTrack360 is monitored at every layer, 24/7/365. All physical infrastructure is monitored by the data centre provider, including but not limited to, power supply, air conditioning, internet connectivity, network switches, routers, storage, physical servers, and security intrusion.

On top of this, FastTrack360 also has proactive service monitoring in place at three levels:

1. DataDog

   1. Monitors every server in the FastTrack360 cloud environment. We monitor; CPU, Memory, Disk space, windows services, IIS sites and Application Pools, network connectivity, server health and availability, I/O performance and capacity, databases, and backups.

   2. Monitors the applications performance of each application, pages and services including web service and database interaction. FastTrack undergoes regular testing and tuning of all monitoring alerts, ensuring we get notified of a problem and resolve it as quickly as possible.

2. 24/7/365 DBA Monitoring

   1. FastTrack has partnered with leading DBA service organisation, RockSolid SQL, to provide proactive 24/7/365 database service monitoring of the FTCloud platform. As the database is the heart of the solution it is not acceptable to just monitor hardware so performance of the application and use of resources is also proactively monitored 24/7/365.  The DBA partner works proactively with FastTrack to maintain, upgrades and resolve any issues.

The product also has its own built-in monitoring and alerts for services to self-diagnose any issue and alert the Customer Service Team should any service incur trouble. This includes application parsing, communications, timesheet interpretation and report delivery.