{"type":"doc","content":[{"type":"paragraph","content":[{"text":"To create an alert template, follow the procedure below.","type":"text"}]},{"type":"table","attrs":{"layout":"default","localId":"613ff8c6-da01-496e-b7d9-61ad418a1c01"},"content":[{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":2,"background":"#ffe7e7","rowspan":1,"colwidth":[128.0,630.0]},"content":[{"type":"paragraph","content":[{"text":"How to Create an Alert Template","type":"text","marks":[{"type":"strong"}]}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[128.0]},"content":[{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[630.0]},"content":[{"type":"paragraph","content":[{"text":"Go to Agency Portal > Billing > Maintenance > Purchase Orders > Alert Templates.","type":"text"}]},{"type":"paragraph","content":[{"text":"The Alert Template Maintenance screen opens.","type":"text","marks":[{"type":"em"}]}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[128.0]},"content":[{"type":"paragraph","content":[{"text":" 2.","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[630.0]},"content":[{"type":"paragraph","content":[{"text":"Click ","type":"text"},{"text":"Add","type":"text","marks":[{"type":"strong"}]},{"text":". ","type":"text"}]},{"type":"paragraph","content":[{"text":"The Alert Template New Entry screen opens","type":"text","marks":[{"type":"em"}]},{"text":".","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[128.0]},"content":[{"type":"paragraph","content":[{"text":" 3.","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[630.0]},"content":[{"type":"paragraph","content":[{"text":"In the ","type":"text"},{"text":"Template","type":"text","marks":[{"type":"strong"}]},{"text":" ","type":"text"},{"text":"Name","type":"text","marks":[{"type":"strong"}]},{"text":" field, type a descriptive name for the new alert template. The name must be unique.","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[128.0]},"content":[{"type":"paragraph","content":[{"text":" 4.","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[630.0]},"content":[{"type":"paragraph","content":[{"text":"In the ","type":"text"},{"text":"Alert Type ","type":"text","marks":[{"type":"strong"}]},{"text":"field, select ","type":"text"},{"text":"Expiry Alert","type":"text","marks":[{"type":"strong"}]},{"text":" if this alert template is to be a template for purchase order expiry alerts or select ","type":"text"},{"text":"Balance Alert","type":"text","marks":[{"type":"strong"}]},{"text":" if this alert template is to be a template for purchase order balance alerts.","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[128.0]},"content":[{"type":"paragraph","content":[{"text":" 5.","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[630.0]},"content":[{"type":"paragraph","content":[{"text":"In the ","type":"text"},{"text":"Delivery Method ","type":"text","marks":[{"type":"strong"}]},{"text":"field, select the alert delivery method to which this alert template will apply. For example, if you select ","type":"text"},{"text":"Email & SMS","type":"text","marks":[{"type":"strong"}]},{"text":", assigning this template to a purchase order will result in purchase order alerts being sent via email and SMS.","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[128.0]},"content":[{"type":"paragraph","content":[{"text":" 6.","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[630.0]},"content":[{"type":"paragraph","content":[{"text":"If this alert template is an expiry alert template, in the ","type":"text"},{"text":"Expiry Offset (Weeks)","type":"text","marks":[{"type":"strong"}]},{"text":" field key in the number of weeks offset from the expiry date of a purchase order that an expiry alert will be triggered if this template is assigned to the purchase order. For example, if you key in ","type":"text"},{"text":"1","type":"text","marks":[{"type":"strong"}]},{"text":", the template will trigger an expiry alert one week (7 days) prior to the expiry of a purchase order.","type":"text"}]},{"type":"paragraph","content":[{"text":"Skip this step if you selected ","type":"text"},{"text":"Balance Alert","type":"text","marks":[{"type":"strong"}]},{"text":" at step 4.","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[128.0]},"content":[{"type":"paragraph","content":[{"text":" 7.","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[630.0]},"content":[{"type":"paragraph","content":[{"text":"In the ","type":"text"},{"text":"Resend","type":"text","marks":[{"type":"strong"}]},{"text":" field, select the relevant option depending on if an how often an alert that uses this template is to be resent once an alert is initially triggered. For example, select ","type":"text"},{"text":"Daily","type":"text","marks":[{"type":"strong"}]},{"text":" if alerts that use this template are to be resent daily once the alert is initially triggered.","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[128.0]},"content":[{"type":"paragraph","content":[{"text":" 8.","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[630.0]},"content":[{"type":"paragraph","content":[{"text":"If this alert template has a delivery method other than SMS, in the ","type":"text"},{"text":"Subject","type":"text","marks":[{"type":"strong"}]},{"text":" field key in the text that is to appear in the subject line when the an alert is sent via email.","type":"text"}]},{"type":"paragraph","content":[{"text":"Skip this step if you selected ","type":"text"},{"text":"SMS","type":"text","marks":[{"type":"strong"}]},{"text":" at step 5.","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[128.0]},"content":[{"type":"paragraph","content":[{"text":" 9.","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[630.0]},"content":[{"type":"paragraph","content":[{"text":"In the ","type":"text"},{"text":"Message Text","type":"text","marks":[{"type":"strong"}]},{"text":" field, key in the text that is to appear in the message body of alerts that will use this alert template. You can insert merge tags into the body text to include variable information, such as the purchase order number or debtor name, by placing the text cursor in the relevant position within the ","type":"text"},{"text":"Message Text","type":"text","marks":[{"type":"strong"}]},{"text":" field, clicking on the relevant tag in the ","type":"text"},{"text":"Merge Tags","type":"text","marks":[{"type":"strong"}]},{"text":" field and clicking the ","type":"text"},{"text":"<<","type":"text","marks":[{"type":"strong"}]},{"text":" button.","type":"text"}]},{"type":"nestedExpand","attrs":{"title":"Click here to see descriptions of the merge tags that are available."},"content":[{"type":"paragraph","content":[{"text":"<>","type":"text","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"text":"Inserts the budget usage percentage that triggered the alert. This applies to balance alerts.","type":"text"}]},{"type":"paragraph"},{"type":"paragraph","content":[{"text":"<>","type":"text","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"text":"Inserts the name of the bill code group that triggered an alert due to the line budget for the bill code group having reached the alert percentage.","type":"text"}]},{"type":"paragraph","content":[{"text":"This applies to balance alerts for multi-line master purchase orders and allows the staff who receive the alert to identify which line budget on the purchase order has triggered the alert.","type":"text"},{"type":"hardBreak"}]},{"type":"paragraph","content":[{"text":"<>","type":"text","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"text":"Inserts the first name and surname of the bill to contact for the debtor who owns the purchase order.","type":"text"},{"type":"hardBreak"}]},{"type":"paragraph","content":[{"text":"<>","type":"text","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"text":"Inserts the ID that uniquely identifies the customer who is linked to the debtor who owns the purchase order.","type":"text"},{"type":"hardBreak"}]},{"type":"paragraph","content":[{"text":"<>","type":"text","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"text":"Inserts the name of the customer who is linked to the debtor who owns the purchase order.","type":"text"},{"type":"hardBreak"}]},{"type":"paragraph","content":[{"text":"<>","type":"text","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"text":"Inserts the ID that uniquely identifies the debtor to whom the purchase order is linked.","type":"text"}]},{"type":"paragraph"},{"type":"paragraph","content":[{"text":"<>","type":"text","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"text":"Inserts the name of the debtor to whom the purchase order is linked.","type":"text"},{"type":"hardBreak"}]},{"type":"paragraph","content":[{"text":"<>","type":"text","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"text":"Inserts the business hours phone number of the purchase order contact person.","type":"text"},{"type":"hardBreak"}]},{"type":"paragraph","content":[{"text":"<>","type":"text","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"text":"Inserts the mobile phone number of the purchase order contact person.","type":"text"}]},{"type":"paragraph"},{"type":"paragraph","content":[{"text":"<>","type":"text","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"text":"Inserts the first name and surname of the person who is identified as the purchase order contact on the purchase order.","type":"text"},{"type":"hardBreak"}]},{"type":"paragraph","content":[{"text":"<>","type":"text","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"text":"Inserts the expiry date of the purchase order.","type":"text"},{"type":"hardBreak"}]},{"type":"paragraph","content":[{"text":"<>","type":"text","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"text":"Inserts the purchase order number.","type":"text"}]},{"type":"paragraph"},{"type":"paragraph","content":[{"text":"<>","type":"text","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"text":"Inserts the remaining balance of the purchase order. If the purchase order is a multi-line or multi-line master purchase order, this will output the remaining balance of the line budget that has triggered the alert.","type":"text"},{"type":"hardBreak"}]},{"type":"paragraph","content":[{"text":"<>","type":"text","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"text":"Inserts the date from which the purchase order is valid.","type":"text"}]},{"type":"paragraph"},{"type":"paragraph","content":[{"text":"<>","type":"text","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"text":"Inserts the secondary purchase order number that corresponds to the line budget that has triggered an alert.","type":"text"}]},{"type":"paragraph","content":[{"text":"This applies to balance alerts for multi-line master purchase orders and will allow the staff who receive the alert to identify which secondary purchase order/budget line triggered the alert.","type":"text"}]}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[128.0]},"content":[{"type":"paragraph","content":[{"text":"10.","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[630.0]},"content":[{"type":"paragraph","content":[{"text":"Click ","type":"text"},{"text":"Save","type":"text","marks":[{"type":"strong"}]},{"text":".","type":"text"}]},{"type":"paragraph","content":[{"text":"The new purchase order alert template is created and the Alert Template Entry screen closes.","type":"text","marks":[{"type":"em"}]}]}]}]}]},{"type":"paragraph","content":[{"type":"hardBreak"}]}],"version":1}

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