How to Create a SuperStream Service Provider

To create a SuperStream service provider, follow the procedure below.

1.	Go to Portal > Pay > Maintenance > SuperStream Service Providers. The SuperStream Service Provider Maintenance screen opens.
2.	Click . The SuperStream Service Provider Entry screen opens.
3.	In the Provider Name field, key in a unique name for the service provider.
4.	Key in or select any other information about the service provider as required. Click here to see a description of the fields that are available. Provider Name Name of the payment clearing house, superannuation fund or alternative service provider who facilitates remittance of superannuation contributions to superannuation funds. This must be unique. Provider ABN Australian Business Number of the service provider.
	This field is optional and the service provider may populate their own ABN in the contribution remittance files that the service provider forwards on to each target superannuation fund, in which case this field can be left blank. If in doubt, check with the service provider if they require this information to be populated in the contribution files that your organisation sends to the service provider. Fund USI If the service provider is a superannuation fund, this field specifies the Unique Superannuation Identifier that identifies the superannuation fund under the SuperStream scheme. This field is optional and can remain blank if the service provider is not a superannuation fund or if the service provider does not require the USI to be populated in the contribution files that your organisation sends to the service provider. Electronic Service Address The address of the service provider through which superannuation funds can communicate with the service provider electronically. This is either a URL (web address), internet protocol (IP) address or an Australian Taxation Office endorsed alias. This field is optional and the service provider may populate their own electronic service address contribution remittance files that the service provider forwards on to each target superannuation fund, in which case this field can be left blank. If in doubt, check with the service provider if they require this information to be populated in the contribution files that your organisation sends to the service provider. Active If ticked, the service provider record is flagged as being active and therefore available to be assigned to superannuation funds. If un-ticked, the service provider cannot be assigned to any superannuation funds to which it is not already assigned. Is Default Provider If ticked, the service provider will be the service provider that is assigned to all superannuation funds by default, except those that are self-managed funds. Only one service provider can be flagged as the default service provider at any given time. It is not mandatory to have a default service provider and if there is no default, no service provider will be assigned to a superannuation fund by default when a new superannuation fund record is created. Remittance Only If ticked, indicates that the service provider will facilitate the transfer of superannuation contribution remittance to the target superannuation funds but will not facilitate the payment of the contributions that are remitted. Where this is the case, superannuation contributions that are remitted via this service provider will need to be paid directly to the target superannuation fund by BPAY, direct credit or direct debit and the payment details will need to be specified as part of the SuperStream batch process before a contribution file can be generated. This is because the service provider will need to know the payment details so that they can be passed onto the relevant fund and therefore the payment can be reconciled with the remittance information. If un-ticked, indicates that the service provider will facilitate the transfer of superannuation contribution remittance as well as the payment of the contributions that are remitted. For example, if the service provider is a payment clearing house then the service provider will usually facilitate the payment of contributions to the relevant superannuation funds as well as distribute remittance information to those funds. Where this is the case, no payment is made direct to the target funds and it is not necessary to specify any payment details during the SuperStream batch process to create a contribution file. Electronic Error Messaging If ticked, indicates that the service provider has the capability to receive electronic error messages from superannuation funds in the event that a fund cannot process remittance information in a contribution file that the service provider has forwarded on to the fund. The service provider may provide this information in the contribution remittance files that the service provider forwards on to each target superannuation fund, in which case this field can be left blank.
	If in doubt, check with the service provider if they require this information to be populated in the contribution files that your organisation sends to the service provider. Contact Details First name, surname, email address and phone number of the person who acts as the main contact for the service provider in the event that superannuation funds need to contact the service provider in relation to any superannuation contribution remittance received by them from the service provider. These fields are optional and the service provider may populate their own contact details in the contribution remittance files that the service provider forwards on to each target superannuation fund, in which case these fields can be left blank. If in doubt, check with the service provider if they require this information to be populated in the contribution files that your organisation sends to the service provider. Banking Details Account name, account number and account BSB number of the service providers bank account, from which superannuation contributions that are remitted via the service provider will be paid to the target superannuation funds. It is not mandatory to specify the banking details because the service provider may populate their own banking details in the contribution remittance files that the service provider forwards on to each target superannuation fund, in which case these fields can be left blank. These fields are unavailable if the Remittance Only field is ticked, in which case payment must be made directly to the target superannuation fund via the banking system.
5.	Click . The SuperStream Service Provider Maintenance screen closes and the new service provider is added.