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Problem

When the Primary Resume Preview section has been added to a user’s Candidate record layout, the Candidates primary resume will automatically display in that section so long as it is a valid file type.

If the Resume isn’t displayed and it has a valid file type, it is likely due to the browser being used. Below are details on how to check if the browser is the cause.

Valid file types are PDF or MS Office documents which include Word, Excel, Powerpoint

Solution

Chrome

The Resume can’t be displayed if Chrome is configured to download PDF files. To check this

  • Open Chrome and click More > Settings

  • In Search settings enter PDF

  • Click on Site settings

  • Scroll down and click on Additional content settings

  • Scroll down and click on PDF documents

  • If Download PDF files instead of automatically opening them in Chrome is on (blue), it will need to be turned for the Resume preview to work

Internet Explorer

The Resume can’t be displayed unless a PDF reader program is installed on the PC.

If a PDF reader program isn’t installed, you will need to install one or use Chrome.

If you are unsure how to check if a PDF reader program is installed or how to install one, please contact your IT Team.

If Adobe Acrobat Reader is installed and the below error occurs, it is due to Adobe’s Protect Mode being enabled.

 To disable the Protect Mode

  • Open Adobe Acrobat Reader

  • Click Edit > Preferences

  • In the Categories list, select Security (Enhanced)

  • Untick Enabled Protected Mode at startup > click Yes > click Ok

 

As this is a Security setting you may need to check with your IT Team before disabling.

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