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Question | Answer |
Where is the application service hosted?
| Amazon Web Services – Tier 1 Data Centres Europe
APAC
Physical location of these data centre is not published or publicly provided by Amazon. |
Is the building alarmed? | Please see the below links for AWS power and security details: https://aws.amazon.com/about-aws/global-infrastructure/
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Is it monitored with CCTV? | |
Is your data centre a manned/unmanned operation? | |
Does the site have an electronic access control system? | |
Are your systems protected by a backup power supply? | |
In the event of a power failure, how long can your systems run on the backup power supply? |
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Question | Answer |
Do you restrict physical access to your servers to key personnel? | Yes |
How soon after an operating system patch is released do you apply it to your servers?
| Planned maintenance is planned based on a monthly scheduled ;
Notification of planned maintenance is provide with 7 days’ notice and is advised via Status Page email notification and also in product on the dashboard. For all critical emergency/patches FastTrack will take every effort to provide as much notice as possible. Notification will be provided and is advised via Status Page/email notification and also in product on the dashboard. |
Are operating system patches and upgrades under the control of change management? | Yes |
Do you test all operating system patches and upgrades prior to live deployment? | Yes |
If so, to what extent are the patches tested, just the impact on the operating system or full testing of the application? | Environment & Application testing |
Do you run an anti-virus product on your servers? | Yes |
What standards does the hosting facility meet? | Tier III Uptime Institute standards, ISO 27001
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