Below are some common issues that can occur when setting up or entering a Multi-Factor Authentication (MFA) code and how to resolve them.
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The time on your computer/mobile device is not the current time
Change the time to the current time, then reon your device, we recommend the 'set time automatically' option is used. Re-enter the new code generated.
The email address in your FastTrack360 profile has changed
Delete the existing code generator from your browser plug-in/App and re-scan your QR code. Refer to Setup TOTP Multi-factor Authentication after initial setup
The code is for another environment, ie UAT instead of Production
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