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The Credit Invoice button is greyed out.

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Solution

The Credit Invoice button can only be used for Non Timesheet Based invoices. If the invoice selected is a Timesheet Based invoice, the button will be greyed out.

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• The original timesheet hasn’t yet been invoiced or
• The original timesheet has been invoiced and you don’t need to fully credit the original invoice

  Steps:

1. Reverse or adjust the approved timesheet – Refer to Adjust an Approved Timesheet 
2. Approve the adjustment timesheet
3. In Interpreter Review, set the adjustment timesheet to Reviewed
4. Go to Billing > Create Invoice Batch - Whether the Invoice Batch creates a credit note or consolidates the adjusted items onto an invoice depends on how your system is configured and whether there are any timesheets that haven't yet been invoiced for that Debtor. 

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For full details on the Credit Rebill process, refer to Credit Rebill Overview  

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