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Enable

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Error Logging

1. In Outlook, click Add-ins menu
   
   
2. Click Settings
   
   
3. Click Task and Error logging
   1. Tick Allow local logging
   2. Click Submit
      
      

Send Error Log to FastTrack Support

After enabling error logging, once the error occurs or the email sync time has passedlogging has been enabled for at least a day or in the case of an error, the error has occurred, the error log needs to be sent to FastTrack Support. To do this:

1. In Outlook, click Add-ins menu
2. Click Settings
3. Click Task and Error logging
   1. Click Open Log File - this will open the file in a text editing program such as Notepad. If you are asked to select a program, select Notepad or a similar text editing program.
   2. Click File > Save As > save the file to a location on your computer - how to do this may differ if using a program other than Notepad
4. Log into the FastTrack our Service Desk Portal and either raise a new request or open the existing request for Outlook Extension - if you do not have access to the Service Desk Portal, forward the error log to your FastTrack Administrator (FTA)
5. Attach the error log to the request

Disable

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Error Logging

Once the issue has been resolved, error logging should be disabled to stop the error log become too large to open in future.

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