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There are 2 reasons why a duplicate record is created, these are:

  1. Candidate Duplicate Check options haven’t identified a duplicate

  2. A duplicate has been identified but Duplicate Settings are setup to create a new record

Current settings may not reflect what the settings were at the time the duplicate was created.

If duplicates are being created from the API and assistance is needed to determine why, lodge a request via our Service Desk portal 

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Filter by label (Content by label)
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spacescom.atlassian.confluence.content.render.xhtml.model.resource.identifiers.SpaceResourceIdentifier@870
showSpacefalse
sortmodified
typepage
reversetrue
labelscandidate duplicate referral
cqllabel in ( "candidate" , "duplicate" , "referral" ) and type = "page" and space = "CS"currentSpace ( )
labelscandidate duplicate referral
Page Properties
hiddentrue

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