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Solution
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Check Timesheet Workflow
To generate a notification email, a notification must be selected in the Timesheet Workflow.
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If no selection has been made, select the relevant notification for it to apply to future Timesheets. |
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Check Notification Settings
Once selected in the Timesheet Workflow, emails are generated based on the notification settings.
- Go to Maintenance > Time & Attendance > Notifications
- Search for the notification selected in the Timesheet Workflow
- Confirm Active has been ticked
- Confirm Do Not Send Notification hasn’t been ticked
- On the Delivery Methods tab, confirm Email has been selected
- Check the Type, Notification Trigger, Grouping and Delivery Frequency options selected to determine when the notification email should be generated
Examples of when notifications should be generated
Timesheet Workflow Stage notification is used | Type | Trigger | Grouping | Delivery Frequency | When notification should send |
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Approval Levels | Immediate | Submitted | None | NA | Once timesheet is submitted |
Initiator | Immediate | Approved | 3 hours | NA | Next 3 hour interval after the timesheet was submitted |
Initiator | Scheduled | Reminder | None | -56 hours | 56 hours before midnight of the timesheet week ending date |
Approval Levels | Scheduled | Reminder | None | 14 hours | 14 hours after the timesheet was submitted |
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Grouping intervals are based on a 24 hour period so a 3 hour interval will send notifications at 03:00, 06:00, 09:00, 12:00, 15:00, 18:00, 21:00, 24:00. The Communication Service runs every 5 minutes. Once a notification is ready to send, it will be sent the next time the service is run. |
Refer to Creating Notifications for further details.
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Check Communication History
Once you've determined a notification email should have generated, the Communication History will show if it has been sent from FastTrack360
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- Job order number
- Timesheet week ending date
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Check for Spam
Notification emails appearing in the Communication History have been sent from FastTrack360 however they may not have been received in the recipients Inbox recipient's Inbox or may be received later than expected due to:
- The email automatically being put in the recipient’s Spam/Junk email folder due to their spam filters. Please confirm with the recipient that the notification email isn’t in their Spam/Junk email folder.
- Email providers treating treat the email as spam if your Sender Policy Framework (SPF) record hasn’t been updated with FastTrack’s details. Please contact your IT Team to confirm your SPF record has been updated with FastTrack’s details as per our Sender Policy Framework (SPF) Record Update.
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| If only the IP address, 13.55.19.10/32, has been added to your SPF record, delays will still occur. Your SPF record must also have “include:spf.messagelabs.com ~all” to ensure emails sent from FastTrack360 aren't treated as spam. |
If the email has gone to a junk or comes with a warning advising the sender is outside your organisation, please also review your Safe Senders list and if required include FastTrack360 and any other domains that will have emails sent. For steps on this, please refer to Microsoft support article, Safe Sender List.
If the email isn’t in the Spam/Junk folder and your SPF record has been updated with FastTrack's details but you are still experiencing issues with notifications not being received, please have your FastTrack Administrator (FTA) lodge a request via our Service Desk portal and provide the following details for each notification that wasn’t received:
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