If your FastTrack360 user is setup for TOTP Multi-Factor Authentication (MFA), when you first log into FastTrack360 you are prompted to setup MFA and a QR Code will be displayed. Once MFA setup is complete, the QR code will no longer be displayed when logging in.
...
1. Log into FastTrack360 using the code generated from the initial code generator initially setup or answer the security question (if available)
...
| Note |
|---|
If you can't access your MFA Code and the security question isn't available, an Agency User with permissions to your user record will need to generate a MFA code for you. Refer to Unable to Login: not able to access Multi-Factor Authentication code |
2. Click on User > Select Profile
3. In the Multi-Factor Authentication section:
...