Below is an outline of common questions and answers about the FastTrack360 service. Should you have other points not covered below, please contact your Account Manager or Enterprise Sales Manager to organise further clarification.
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Hosting
Question | Answer |
Where is the application service hosted?
| Amazon Web Services – Tier 1 Data Centres Europe·
APAC
Physical location of these data centre is not published or publicly provided by Amazon. |
Is the building alarmed? | Please see the below links for AWS power and security details: https://aws.amazon.com/about-aws/global-infrastructure/
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Is it monitored with CCTV? | |
Is your data centre a manned/unmanned operation? | |
Does the site have an electronic access control system? | |
Are your systems protected by a backup power supply? | |
In the event of a power failure, how long can your systems run on the backup power supply? |
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Question | Answer |
Do you restrict physical access to your servers to key personnel? | Yes |
How soon after an operating system patch is released do you apply it to your servers?
| Planned maintenance is planned based on a monthly scheduled ;
Notification of planned maintenance is provide with 7 days’ notice and is advised via Status Page email notification and also in product on the dashboard. For all critical emergency/patches FastTrack will take every effort to provide as much notice as possible. Notification will be provided and is advised via Status Page/email notification and also in product on the dashboard. |
Are operating system patches and upgrades under the control of change management? | Yes |
Do you test all operating system patches and upgrades prior to live deployment? | Yes |
If so, to what extent are the patches tested, just the impact on the operating system or full testing of the application? | Environment & Application testing |
Do you run an anti-virus product on your servers? | Yes |
What standards does the hosting facility meet? | Tier III Uptime Institute standards, ISO 27001
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