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- Go to Maintenance > Time & Attendance > Notifications
- Search for the relevant notification – if you are unsure, check the notification selected in the Timesheet Workflow of the relevant job
- Check the Type, Notification Trigger, Grouping and Delivery Frequency settings to determine when the notification should have been sent from FastTrack360
Examples of when notifications should send
Timesheet Workflow Stage notification is used | Type | Trigger | Grouping | Delivery Frequency | When notification should send |
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Approval Levels | Immediate | Submitted | None | NA | Once timesheet is submitted |
Initiator | Immediate | Approved | 3 hours | NA | Next 3 hour interval after the timesheet was submitted |
Initiator | Scheduled | Reminder | None | -56 hours | 56 hours before midnight of the timesheet week ending date |
Approval Levels | Scheduled | Reminder | None | 14 hours | 14 hours after the timesheet was submitted |
Note |
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Grouping intervals are based on a 24 hour period so a 3 hour interval will send notifications at 03:00, 06:00, 09:00, 12:00, 15:00, 18:00, 21:00, 24:00. The Communication Service runs every 5 minutes. Once a notification is ready to send, it will be sent the next time the service is run. |
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