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The Billing module includes an Invoice Log feature that records certain events pertaining to the delivery of invoices/credit notes to debtors. An entry is written to the Invoice Log whenever a user performs any of the following actions:

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For documents delivered via eInvoicing (AU and NZ only), an entry is also written to the Invoice Log each time the eInvoicing status of the document changes from Submitted to Completed or Error. For more information, see eInvoicing Status below.

The Invoice Log can be used as a means to help identify and fix problems with delivery of invoices/credit notes. For example, if a debtor claims to have not received an invoice that was due to be paid, you can refer to the Invoice Log to check the following:

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