Page Comparison

Question

Answer

Do you restrict physical access to your servers to key personnel?

Yes

How soon after an operating system patch is released do you apply it to your servers?

Planned maintenance is planned based on a monthly scheduled ;

• APAC – Last Saturday of the month from 11pm-1am AEST.

• UK – Europe– Last Monday of the month from 11pm-1am GMT.

Notification of planned maintenance is provide with 7 days’ notice and is advised via Status Page email notification and also in product on the dashboard.

For all critical emergency/patches FastTrack will take every effort to provide as much notice as possible. Notification will be provided and is advised via Status Page/email notification and also in product on the dashboard.

Are operating system patches and upgrades under the control of change management?

Yes

Do you test all operating system patches and upgrades prior to live deployment?

Yes

If so, to what extent are the patches tested, just the impact on the operating system or full testing of the application?

Environment & Application testing

Do you run an anti-virus product on your servers?

Yes

What standards does the hosting facility meet?

Tier III Uptime Institute standards, ISO 27001

• Compliance: https://aws.amazon.com/compliance/.

• Security: https://aws.amazon.com/security/