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When you choose to set the Delivered flag, you are confirming that the invoice/credit note is being distributed to the debtor. Once the Delivered flag is set, the system will consider the invoice/credit note to have been distributed to the debtor and it will not be possible to clear the flag. Therefore, take care to only set the Delivered flag if you are confirming the delivery of the invoice/credit note to the debtor. |
Important Information About Email Delivery File Size Limits
When delivering invoices and credit notes to debtors via email, the relevant invoices or credit notes, and any associated secondary documents that may be attached to the invoices and credit notes, are attached to an email message as PDF documents.
In some cases the file size of the PDF documents that are attached to an email message for delivery to a debtor may exceed the maximum file size that can be sent by an email server, which is typically around 30 megabytes (Mb). Because of that, FastTrack360 prevents invoices/credit notes from being sent if the total file attachment size exceeds 30 Mb. When that happens, the following applies:
the Delivered flag is not set for those documents that were not sent
an event is recorded in the Invoice Log to identify there was a failure to deliver invoices due to exceeding of the file size limit.
Based on the event recorded in the Invoice Log, action can then be taken accordingly to address the problem. For example, if a number of invoices were selected to be attached and emailed together to the same debtor, thereby making the overall attachment size too big, you can attempt to email the invoices individually, thereby reducing the size of the attachment that is being emailed in each instance.
How to Distribute Invoices/Credit Notes via Email
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