Once you have submitted a pay batch through STP you will need to wait for a response from the ATO to determine whether your submission has been successful and therefore whether you have met your reporting obligations.
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The ATO stipulate a maximum response time of 72 hours. However, in most cases a response should be received within a few hours at most and may even be received within minutes of submitting. |
To check the STP submission status of a pay batch, follow the procedure below:
How to Check the STP Submission Status of a Pay Batch | |
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1 | Navigate to Payroll > ATO Report > STP Pay Batch. The STP Pay Batch screen opens. |
2 | In the Batch No. field in the Search section at the top of the screen, key in the pay batch number if you know it. |
3 | In the Submission Status field in the Search section at the top of the screen, tick all options except the Not Submitted option. |
4 | Key in or select any other information in the Search section at the top of the screen about the pay batch to narrow down the number of results that will be returned if necessary. For more information about the search criteria available on the screen, see STP Pay Batch Submission Screen. |
5 | Click Search STP Submissions .  Pay batches meeting that match the search criteria you have specified are listed in the search results list at the bottom Results section of the screen. |
6 | In the search results listthe Results section of the screen, find the relevant pay batch and check the status that is displayed for that pay batch in the Submission Status column. |
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If the submission status is Rejected, this indicates that there are problems with the pay company data of one of the pay companies that are linked to the pay batch and/or there were problems with the data supplied for all payees who belong to a pay company that is linked to the pay batch. If this is the case, you have not met your reporting obligations and you must fix the pay company data and/or payee data that is preventing the ATO from processing the data and you must resubmit the pay batch.
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If the payees who were paid in the pay batch belonged to multiple pay companies, it is possible that the individual submissions for some of those pay companies were successful (status of Completed) or partially successful (status of Completed with Exceptions). In such circumstances, you have met your reporting obligations for the individual pay companies for which the submission was successful or partially successful. However, you will have not met your reporting obligations for any individual pay company submission that returned a status of Rejected and hence the overall status of the pay batch will remain as Rejected until you fix the errors for that pay company and resubmit the pay batch. You can check the status of the individual pay company submissions that are linked to the pay batch by double-clicking on the pay batch in the search results list on the STP Pay Batch Submission Screen. This will open the STP Submission Audit screen. |
If the submission status is Technical Error, a system error might have prevented the submission being created and sent or an outage of the ATO services has prevented the submission from being processed. For more information about what you should do if a submission is rejected or results in a technical error, see Troubleshooting.