Once an invoice/credit note is closed, it must be delivered to the relevant debtor. If you are an agency back office staff member with security permissions to manage delivery of invoices and credit notes, you can do so from the Billing > Manage Delivery > Delivery screenscreen.
Each debtor has a preferred delivery method, which can differ depending on the billing company issuing an invoice/credit note. The preferred delivery method can be one of the following:
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Search for the relevant closed invoice/credit note in the Portal > Billing > Manage Delivery > Delivery screen.
Choose the relevant delivery method (print, ad hoc email, template-based email).
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