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Part 2 Determine why a duplicate was created

If the creation source of the duplicate is Job Board Application, Registration or Outlook Extensions, there There are 2 reasons why a duplicate record is created, these are:

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Current settings may not reflect what the settings were at the time the duplicate was created.

If duplicates are being created from the API and assistance is needed to determine why, lodge a request via our Service Desk portal 

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Candidate

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Candidate Duplicate Check

Before creating a record, the system performs a check against existing records to determine if the Candidate already exists. The check is done by comparing certain information being imported against existing records.  The Candidate Duplicate Check options determine what information is checked.

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Info

These options are also used when an Agency User creates a record. The below message will appear if there is an existing Candidate with matching details. The record will be created if OK is selected.

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A duplicate won’t be identified if:

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