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There are a few different reasons why duplicate Candidate records occur in FastTrackFastTrack360. The most common are:

• Details entered by the Candidate in a job application or Registration form are different to the existing record

• Candidate has applied to a job via Seek and fields other than First Name, Surname & Check Email are being checked for duplicates

• An Agency user uses Outlook Extensions > Add Candidate to update a Candidate’s Resume but details differ to the existing record

 Below are some guidelines Below are details on what is required to determine why a duplicate record was created.

Solution

There are 2 parts to the guidelines, these arerequired:

• Identify how the Candidate was created

• Determine why a duplicate was created

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How to do this will depend on whether the Candidate was created before or after upgrading to 11.37. Click on the below links for details on how to do this.

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