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Current settings may not reflect what the settings were at the time the duplicate was created.
If duplicates are being created from the API and assistance is needed to determine why, lodge a request via our Service Desk portal
These duplicate settings aren’t used when an Agency User creates a record however a check is done based on all letters of the First Name and Surname. If an existing Candidate exists, the below message will appear. The record will be created if OK is selected.
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Candidate Duplicate Check
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