Problem
There are a few different reasons why duplicate Candidate records occur in FastTrack. The most common are:
...
Part 1 - Identify how the Candidate was created
...
Do a Candidate search and select an option in the Creation Source field – for further information refer to Search Candidate - Search by Creation Source
Add Creation Source to the Candidates List layout, then do a Candidate search with Any selected in the Creation Source field – for details on how to modify the layout refer to KA to be done
...
| Info |
|---|
If the Creation Source of the duplicate is Job Board Application, Registration or Outlook Extensions go to Determine why a duplicate was created |
Candidates created prior to upgrading to 11.37
...
Part 2 Determine why a duplicate was created
If the creation source has been identified as either the Creation Source of the duplicate is Job Board Application, Registration or Outlook Extensions, there are 3 2 reasons why a duplicate record is created, these are:
The Candidate Duplicate Check options haven’t identified a duplicate
Details in the Questionnaire, Registration or Resume don’t match details in the existing Candidate record
Duplicate Settings
Duplicate Settings determine what happens when a duplicate is identified. To check these settings, go to:
Maintenance > Questionnaire > Maintenance
Click General Settings
If Create New Always is selected, a new record will always be created - for further information refer to How to Configure the Duplicate Settings
These may not reflect what the settings were at the time the duplicate was created.
Candidate Duplicate Check
...
Before creating a record, the system performs a check against existing records to determine if the Candidate already exists. The check is done by comparing certain information being imported against existing records. What information is checked is determined by the Candidate Duplicate Check options.
...
...
These options are applied to responses from Job Board Applications, Registrations and Resumes from Outlook Extensions.
To check what options are selected, go to:
...
Candidate applies for a job and in their response they enter Steven as their first name - to see what details were entered, refer to Referrals
Candidate completes a Registration form and they enter Steven as their first name - to see what details were entered, refer to Form Responses
An Agency User uses Outlook Outlook Extensions > Add Candidate to add an updated Resume which has Steven as their first name
...
| Note |
|---|
If jobs are advertised on Seek via Broadbean, we recommend only the below duplicate check options are selected. If any other options are selected, duplicates will be created as these details are not included in the Seek application. |
Related articles
...